Shipping & Returns

Shipping

FREE shipping within Australia for items under 3kg. For items between 3kg-6kg within Australia a flat rate of of $10 is charged. For items from 6kg and up within Australia a flat rate of of $40* is charged.

For items under 1kg a flat rate of $10 is charged to ship outside Australia. For items between 1kg-3kg a flat rate of $20 is charged to ship outside Australia. For items between 3kg-10kg a flat rate of $30 is charged to ship outside Australia. For items from 10kg up a flat rate of $70* is charged to ship outside Australia.

Transit time for international shipments is 2-3 weeks on average. All items are shipped with Australia Post with in 1-3 workdays (unless otherwise specified). Please note that we are not responsible for any custom charges.

*Postage fee may increase at time of order (to the expensiveness of the buyer), if so you have the right to cancel the order for up to 7 days from the time given notice of the increased shipping fee with a full refund. We remain the right to cancel and refund any orders if the shipping fees extends our listed price.

Please contact us for a shipping quote if you are interested to make a purchase. We use Australia Post as our delivery service and we can not be held responsible for any mistakes/delays made on their behalf.

Refunds and exchanges

We hope you love your TreeHorn Design product, but we understand that buying online can sometimes be tricky. If you are not satisfied with a product you may return it to us for exchange or a full refund less any shipping charges. Please contact us prior to returning item. Returns must be delivered to us within 15 days of when the item(s) was received. Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. Please allow 1 week from when we receive your return for it to be processed. In cases of loss or breakage, repair, replacement or refund will be offered according to circumstances.

Security and privacy

Personal details will not be used or sold for any other purpose.
Payments are made using PayPal.